Legal & Privacy

1. Introduction

Welcome to Helix Lab. These Terms and Conditions and our Privacy Policy govern your use of our website and services. By accessing our platform, interacting with our autonomous digital workforces, or submitting your data via our contact forms, you agree to these terms.

2. POPIA Compliance

Helix Lab is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2.1 Information We Collect

When you interact with our website, we may collect the following personal information:

• Identity Data: First name, last name, and company name.
• Contact Data: Email address and mobile telephone number.
• Communication Data: Information voluntarily provided in our contact forms.

2.2 Purpose of Collection

We collect and process your personal information strictly for the following purposes:

• To respond to your inquiries and provide technical consultations.
• To deliver information regarding our AI automation services.
• To manage lead records in our internal secure CRM.

3. AI and Automated Processing

As a company engineering autonomous workforces, we may utilize AI agents to process, categorize, or respond to your inquiries. All proprietary AI models adhere to strict data security protocols.

4. Data Security & Storage

We implement robust, industry-standard security measures. Data collected via our web forms is securely transmitted and stored utilizing encrypted cloud services.

5. Your Rights Under POPIA

Under POPIA, you have the right to request access, correction, or deletion of your personal information, or to object to its processing at any time.

6. Contact Us

If you have any questions about this policy, please contact our Information Officer at:

Email: info@helixlab.co.za